Privacy policy

Privacy Policy

Effective Date: April 10, 2024

This Privacy Policy outlines how Knit Lab (referred to as "we", "us", or "our") collects, uses, discloses, and protects your personal data when you visit or make a purchase from www.knitlab.co. We are the primary data controller for this website. Our registered office is located at:
Zhejiang Hangzhou, YIWU HAIYAN DIANZI SHANGHANG

It is important that you read this Privacy Policy together with any other notices we may provide on specific occasions to understand how and why we are using your data. This policy supplements those notices and is not intended to override them.

We reserve the right to amend this Privacy Policy at any time. Changes will take effect 30 days after they are posted on this page. Any significant updates will be announced via email, along with the reasons for the changes.

Who Should Read This Policy?

If you are under the age of 18, you must obtain consent from a parent or guardian before using our services, registering on the site, or placing an order.

1. What Personal Data Do We Collect?

We only collect the personal data necessary to provide you with our products and services. This may include:

  • Order and Checkout Data: Name, billing address, shipping address, email, phone number, payment information.
  • Account Registration: Name, email address, password, country, IP address.
  • Marketing Subscriptions: Email address when you sign up for newsletters or promotional offers.
  • Customer Service: Additional details you share when contacting us regarding orders, deliveries, payments, or other issues.
  • Browsing Activity: Pages visited, time spent on each page, and interactions with our website. If you’re logged into an account, we may track usage within account-specific sections.
  • Gift Orders: Personal data (e.g., name, delivery address) of gift recipients provided by the purchaser.
  • Call Recordings: Calls to our Customer Service may be recorded for training and fraud prevention purposes.
  • 2. How Do We Use Your Data?
  • Your data is used in compliance with applicable privacy laws for the following purposes:
  • Fulfilling your product orders and providing a personalized shopping experience
  • Processing payments, billing, credit screening, and identity verification
  • Responding to customer inquiries and service requests
  • Internal purposes such as accounting, audits, legal compliance, and system maintenance
  • Marketing (only if you’ve given us explicit consent)
  • Conducting research, surveys, and performance analysis to improve our services
  • Ensuring the safety, security, and prevention of fraudulent activity on our site
  • 3. Marketing Communications

If you are a customer of Knit Lab, or if you have opted into marketing, we may use your personal data to send you exclusive offers, product updates, or promotional content via email or SMS. You can unsubscribe at any time.

4. Cookies & Tracking Technologies

We use cookies to enhance your experience on www.knitlab.co. Cookies are small files stored on your device that allow us to:

  • Remember your preferences and account login
  • Analyze how you interact with our website
  • Offer personalized product recommendations
  • Improve the performance and usability of the site

Most major websites use cookies. You can control cookie settings through your browser.

5. Data Sharing & Storage

We do not sell your personal data. Your data may be shared with third-party service providers who assist us with:

  • Payment processing
  • Order fulfillment
  • Marketing and advertising
  • Website analytics
  • Fraud prevention

All third-party partners are bound by data protection agreements and are only allowed to use your data as instructed by us.

6. Data Security

We use secure server technologies and encryption to safeguard your personal data. However, no internet-based site can be completely secure, and we urge you to take appropriate precautions (e.g., using strong passwords).

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request corrections or updates
  • Withdraw your consent for marketing communications
  • Request the deletion of your data in certain circumstances

To exercise any of these rights, please contact us directly.

8. Contact Us

If you have questions about this Privacy Policy or how we handle your data, you can reach our team at:

  • Email: hello@zoospower.co
  • Phone: +971 58 304 0338
  • Customer Chat Support:
        Monday – Friday, 9:00 AM – 6:00 PM (UTC+8)
        Support available in English